After a nine-month probe, the VA’s Office of Inspector General made 35 recommendations to address shoddy record-keeping, bungled claims, inadequate security, and poor working conditions at the Philadelphia office.

Scrutiny at its Germantown facility – which oversees benefits for 825,000 veterans in eastern Pennsylvania, South Jersey, and Delaware and also houses one of the nation’s three Veterans Affairs pension centers – began last June, when a whistle-blower’s tip led to the discovery of dozens of mail bins brimming with claims dating back to 2011 and benefits that had been paid twice.

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