Duplicate records, staff dissatisfaction and procurement woes have halted attempts by Federal Government departments to overcome an increasing sea of paper and electronic records, according to the Australian National Audit Office (pdf).

But an audit into records management practices at Customs, the Department of Immigration and Citizenship (DIAC), and Treasury found the departments lacked the consolidated systems or business processes to support them.

Read more itnews June 30, 2012.
Read the full ANAO report.

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