In a Special Report to Parliament April 2002 the NSW Ombudsman reported evidence of poor record keeping practices. The report states that the current recordkeeping practices of DoCS mean that workers may not have known all information when required to make serious decisions in potentially life threatening situations. This has implications for staff safety when entering the home of a family they are unfamiliar with as well as for the quality of the decisions that can be made in such circumstances.

DOCS — CRITICAL ISSUES Concerns arising from investigations into the Department of Community Services

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