An examination of a selection of complaints received by the Ombudsman’s office, as well as those filed directly with Tusla, has highlighted “serious failings” in how the agency carries out its role.

Among the findings of Tyndall’s report are: undue delay in dealing with abuse allegations; people against whom allegations have been made not fully informed of alleged details; inconsistencies in policy implementation; poor note-taking and record-keeping; poor communication; inadequate training for staff in some policies; and failure to always tell complainants they can seek a review by the Ombudsman. Tyndall said the rights of those accused were breached in some cases.

Read more: Irish Times, July 24, 2017

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